Customer Satisfaction Survey

At T.I.C. Travel Insurance Coordinators our goal is to provide exceptional customer service throughout the company. We need your feedback to ensure we are meeting that goal.

Please take a few moments to complete our survey by selecting the appropriate option.

Contact Information

*Required field. All contact details other than the Claim Number are optional. Policy number:

Claim number:* - (To find your claim number, please see the survey form that was mailed to you.)

Name:

Address:

Phone Number:

Email Address:

Privacy Policy This survey is used only to provide customer service feedback to T.I.C. Travel Insurance Coordinators. To ensure your privacy, no identifying information will be included in the aggregate survey results. Your contact information will be stored according to federal and provincial requirements. For more information about our privacy policy please visit www.travelinsurance.ca.

Online Service

1. Have you visited our Website?

Yes  No

2. Are you aware that you can start a claim and obtain claims forms online?

Yes  No

3. Would you purchase travel insurance directly over the Internet?

Yes  No

Claims Service

For each question, select the answer that most closely reflects your experience.

Excellent   Good   Average   Poor   N/A  1. Our staff responded quickly to your initial claims inquiry. 2. Our staff clearly explained the claims procedure. 3. Our staff were courteous. 4. Our staff were knowledgeable. 5. Our staff were empathetic to your situation. 6. Your claims questions were answered to your satisfaction. 7. Our staff clearly explained your reimbursement, partial payment, or denial. 8. Your claim was resolved in a timely manner.

Travel Assistance Service

For each question, select the answer that most closely reflects your experience.

1. Did you use our 24 hour emergency service which includes hospitalization? (If No, please proceed to the next section, General Questions)

Yes  No

Excellent   Good   Average   Poor   N/A  2. Our staff responded to your needs in a timely manner. 3. Our staff were courteous. 4. Our staff were helpful. 5. Our staff were knowledgeable. 6. Our staff were supportive throughout the duration of your case. 7. Our staff responded to your needs to your satisfaction.

General Questions (Optional)

1. Have you purchased T.I.C. travel insurance before?

Yes  No

2. Would you purchase T.I.C. travel insurance again?

Yes  No

3. Would you recommend T.I.C. travel insurance to others?

Yes  No

4. Why or why not?

Feedback (Optional)

1. Has someone at T.I.C. "gone the extra mile" for you? We'd love to hear who helped you and what they did for you.

2. Do you have any suggestions to help T.I.C. improve our level of customer service? Please provide your comments.